Frequently Asked Questions
Got questions? We’ve gathered the most common inquiries to help you quickly understand our products, services, and support. Start exploring the topics below.
Getting Started
What products does EYEPING offer?
EYEPING provides a range of industrial and smart networking solutions including PoE switches, waterproof enclosures, and enterprise-grade accessories.
Where can I buy EYEPING products?
Products are available through our authorized distributors or directly via our website’s dealer portal.
Is there a user manual or guide for first-time setup?
Yes, each product includes a downloadable datasheet and setup guide available on the product page.
How can I request a quote or product sample?
You can request a quote by filling out the contact form or reaching out to our sales team directly.
What certifications do EYEPING products have?
Our devices comply with CE, FCC, and RoHS standards for global safety and environmental assurance.
Product Features & Compatibility
What is the difference between AI PoE and Hybrid PoE switches?
AI PoE includes intelligent power management, while Hybrid PoE supports multiple standards (af/at/bt) and DC power transmission.
Are EYEPING switches compatible with non-EYEPING devices?
Yes, our switches follow global standards and are fully interoperable with third-party networking hardware.
Do the switches support VLAN and QoS configurations?
Managed switches include full Layer 2+ capabilities, including VLAN tagging, QoS, and IGMP snooping.
What is the maximum transmission distance for PoE ports?
Up to 250 meters in extended mode, depending on the model and cable quality.
Do your switches support rack-mount installation?
Yes, most models include mounting brackets for rack, wall, or DIN rail installation.
Installation & Configuration
Do EYEPING switches require software configuration?
Unmanaged switches are plug-and-play. Managed switches offer an intuitive web UI and CLI for configuration.
Is remote access available for configuration?
Yes, managed switches support remote configuration via browser or SNMP tools.
Can I upgrade the firmware of my switch?
Yes, firmware updates can be downloaded from our website and uploaded through the device interface.
How do I reset my switch to factory settings?
A dedicated reset button is available on all devices. Hold for 10 seconds to restore defaults.
Is Power Budget allocation automatic?
Yes, PoE models automatically detect connected devices and allocate power as needed.
Support & Troubleshooting
What should I do if my device doesn’t power on?
Check power source, PoE injectors, and cables. If the issue persists, contact technical support.
How can I check if a port is active?
Each port has an LED indicator for activity, power, and data transmission.
Why is my switch overheating?
Ensure adequate ventilation and avoid stacking devices. Industrial models are designed for wide temperature ranges.
Can I return a faulty product?
Yes, under warranty terms. Visit the Warranty & Returns section for the full policy.
Where can I find driver or configuration files?
All documentation and drivers are available on the Downloads section of each product page.
Warranty & Policies
What is the standard warranty period for EYEPING products?
All products come with a 2-year limited warranty unless otherwise specified.
How do I activate my warranty?
Warranty is automatically activated from the date of purchase through authorized channels.
Can I extend the warranty?
Yes, extended warranty plans are available for select enterprise clients.
What is your return policy?
Products can be returned within 14 days of purchase if unused and in original packaging.
How long does it take to process a warranty claim?
Most claims are processed within 5–7 business days from submission.
AI-Driven Performance • Industrial-Grade Reliability • Seamless Integration • PoE Excellence • 24/7 Support • Future-Ready Infrastructure
Engineered to Last
Built for harsh environments and tested for real-world demands
Seamless Connectivity
From switches to solutions — everything just works together
Dedicated Support
We stand by your side with expert help and responsive service